Privacy Policy
Last Updated: May 25, 2025
Off the Grid Tavel (“Off the Grid”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit offthegridwithlb.com (the “Website”), contact us on our Website, or communicate with us via email or phone, and explains our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
SECTION 1 - WHAT INFORMATION DO WE COLLECT?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address, phone number, and account information. You may also be required to provide financial information before placing an order through our Website. We may also collect general location information, and inference information about your use of our Website and the internet.
Further, we may collect and maintain records and copies of your correspondence if you contact us, if you respond to contest entries, and details of the transactions you carry out through our Website and of the fulfillment of your orders.
When you browse our store, we also automatically receive certain information about your equipment, browsing actions, and patterns using automated data collection. This information includes your computer’s internet protocol (IP) address, operating system, browser type, and details of your visit to our Website in order to provide us with information that helps us learn about your browser and operating system. The technologies we use for this automatic data collection may include cookies. For more information, see Section 6 below.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Payment Information: We use a third-party payment processor, Squarespace, to process online transactions. For more information about Squarespace’s payment services, see the Squarespace section below. Off the Grid may receive your payment information if you provide it to us over the phone to complete transactions. Off the Grid will use commercially reasonable safeguards designed to protect such information if it is collected.
SECTION 2 - HOW DO WE USE YOUR INFORMATION?
We use information that we collect about you or that you provide to us, including any personal information in order to serve you in the best way possible. This includes the ability to present our Website and its contents to you, to provide you with information, products and Service that you request from us, to fulfill the purpose for which you provide it, to allow you to participate in the interactive features of our Website, to comply with the law, to prevent and detect criminal and/or fraudulent activity, for performance of a contract including to carry out our rights arising from any contracts between you and us such as billing and collection, to provide customer support, and for any other purpose with your consent. Further, we may use your information to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
SECTION 3 - DISCLOSURE
We may disclose aggregated information about our users and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide to our subsidiaries and affiliates as well as to contractors, service providers, and other third parties we use to support our business. Also, we may disclose your information for any purpose disclosed by us when you provide the information, or with your consent.
In addition, we may disclose your personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Off the Grid Travel’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Off the Grid Travel about our Website users is among the assets transferred.
Lastly, we may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service and if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Off the Grid Travel, our customers, or others.
SECTION 4 - THIRD PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Note that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s Website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our Website’s Terms of Service. When you click on links on our store, they may direct you away from our Website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.
Squarespace:
Our store is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Squarespace’s ability to use or disclose your personal information is governed by their Data Processing Addendum.
Your data is stored through Squarespace’s data storage, databases, and the general Squarespace application. They maintain appropriate technical and organizational measures to protect personal information against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration, or disclosure. These measures are appropriate to the potential harm resulting from such incidents and are suited to the nature of the personal information being protected.
If you choose a direct payment gateway to complete your purchase, then Squarespace and its integrated payment processors (such as Stripe or PayPal) collect and store your payment information. This data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the transaction. After that, your transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council—a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Squarespace’s Terms of Service or Privacy Policy.
Google Analytics:
Google Analytics is a web analytics service offered by Google that tracks and reports (non-personally identifiable) services traffic. Our store uses Google Analytics to help us learn about who visits our Website and what pages are being looked at. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services and in accordance with Google Analytics’ Data Processing Amendment. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the services available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity
SECTION 5 - COOKIES
A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Here are some of the types of cookies that we use on this Website.
Strictly Necessary Cookies: Required to make the Website function. For example, they permit Website navigation, and improve security. Disabling these cookies my cause the site to not function properly.
Preference Cookies: Allows the Website to remember choices you made in the past, such as the contents of your shopping cart.
Statistics Cookies: Collects information about how you use the Website, what pages you visited, and what links you clicked on. This includes cookies from third parties such as Squarespace and Google Analytics.
Marketing Cookies: Are used to display relevant advertisements to individuals across platforms and websites.
SECTION 6: CHOICE ABOUT HOW WE USE & DISCLOSE YOUR INFORMATION
We strive to give you control over the personal information you share with us. Here are some of the ways you can manage how we use your information:
Cookies and Tracking Technologies: You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. Note that disabling cookies may affect your ability to access certain parts of our website. To manage Flash cookies, visit the Adobe Flash Player Settings page.
Promotional Emails: If you no longer wish to receive promotional emails from Off the Grid, you can unsubscribe at any time by updating your preferences in your account settings or clicking the “unsubscribe” link at the bottom of our emails. You can also email us at Lynette.Briones@fora.travel to request removal.
Behavioral Advertising: To opt out of personalized ads based on your activity, email us at Lynette.Briones@fora.travel. While we do not control third-party ad providers, many participate in industry opt-out tools. You can visit the Network Advertising Initiative to manage preferences across participating platforms.
Your State-Specific Rights: Residents of certain U.S. states, such as California, may have additional rights (see our CCPA Policy below for more details).
SECTION 7 - SECURITY
We take the security of your personal information seriously. Off the Grid implements commercially reasonable safeguards—such as encryption and secure servers—to protect your information from unauthorized access, use, or disclosure. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.
SECTION 8 - AGE OF CONSENT & THE CHILDREN UNDER THE AGE OF 13
By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you are the parent or legal guardian consenting to the use of this website by a minor dependent.
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13 without verified parental consent, we will delete that information. If you believe we may have information about a child under 13, please contact us at Lynette.Briones@fora.travel.
Notwithstanding the above, our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, or make any purchases through the Website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at Lynette.Briones@fora.travel.
SECTION 9 - CALIFORNIA’S SHINE THE LIGHT LAW:
California Civil Code § 1798.83 permits residents of California to request the following information regarding our disclosure of their Personal Information to third parties for those third parties’ direct marketing purposes: (i) a list of certain categories of Personal Information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year; (ii) the identity of certain third parties that received Personal Information from us for their direct marketing purposes during that calendar year; and (iii) where the nature of the third parties’ business is not reasonably determinable, examples of the products or services marketed (if we have that information). If you are a California resident and would like to make such a request, please email us at Lynette.Briones@fora.travel.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. The date the privacy policy was last revised is identified at the top of the policy.
SECTION 11 - CCPA POLICY
This California section supplements our privacy policy and is adopted to comply with the California Consumer Privacy Act of 2018 (CCPA), Cal. Civil Code Section 1798.100 et seq., as amended. This policy applies solely to California residents (“Consumers”) and explains how Off the Grid and our affiliates (“Off the Grid,” “we,” “us,” or “our”) collect, use, disclose, and retain Personal Information, and how Consumers can exercise their rights under the CCPA.
What Information Is Collected
Under the CCPA, “Personal Information” means information that identifies, relates to, describes, or could reasonably be linked with a particular individual or household. This does not include publicly available, deidentified, or aggregated information. Our data practices include the collection and use of Personal Information both online and offline as described in our general privacy policy and further detailed below.
Sources of Personal Information
We may collect Personal Information from:
Consumers directly when purchasing products or contacting us
Website usage
Forms, surveys, and customer support interaction
Publicly available sources and third-party services
Social media platforms
Purposes for Collection and Use of Personal Information
We collect Personal Information for the following business and commercial purposes:
Provide and fulfill product and service requests
Improve and administer our website
Manage billing, collections, and shipments
Communicate product and service information
Market to Consumers
Detect fraud or theft and investigate complaints
Comply with legal and regulatory obligations
Maintain and service customer accounts
Provide customer support
Verify consumer identity as required by law
Send transactional communications
Other purposes consistent with this policy and applicable law
Any additional uses described at the point of collection or with your consent
Categories of Personal Information Collected in the Past 12 Months
We may collect the following categories of Personal Information:
Identifiers
Examples: Name, email address, IP address, etc.
Collected: Yes
Purpose(s): 1–13California Customer Records
Examples: Name, address, limited financial information
Collected: Yes
Purpose(s): 1–13Commercial Information
Examples: Purchase history, user preferences
Collected: Yes
Purpose(s): 1, 3, 5, 6, 8, 11–13Internet Activity
Examples: Browsing history, cookies, IP logs
Collected: Yes
Purpose(s): 2, 5, 9, 12, 13Inferences
Examples: Inferred preferences and interests
Collected: Yes
Purpose(s): 2, 9, 12, 13
Disclosure of Personal Information
We disclose the above categories of Personal Information to third parties for business purposes, including:
Affiliates
Professional and operational service providers
Technology, marketing, and cloud service providers
Contractors, agents, or vendors supporting our services
Government agencies or law enforcement, as required
Successors in the event of a business transfer
“Selling” or “Sharing” of Personal Information
We may "share" Personal Information (as defined under CCPA) with marketing software providers for cross-context behavioral advertising. This includes identifiers, commercial data, internet activity, and inferences.
We do not knowingly share Personal Information of individuals under 16. Individuals aged 13–16 must opt-in; for those under 13, a parent or guardian must authorize sharing.
To opt out of this sharing, please visit [insert link], email us, or call us using the contact details provided below.
Consumer Rights Under CCPA
Consumers have the following rights:
Right to Know: Request information about the categories and specific pieces of Personal Information we collect and use
Right to Delete: Request deletion of Personal Information, subject to certain exceptions
Right to Correct: Request correction of inaccurate Personal Information
Right to Opt-Out: Opt out of the sale or sharing of Personal Information
Right to Non-Discrimination: We will not discriminate against you for exercising your rights
We do not offer financial incentives tied to the collection of Personal Information.
How to Exercise Your Rights
California Consumers or their authorized agents can submit requests:
By email: Lynette.Briones@fora.travel
By phone: 213.770.1278
Authorized agents must provide proof of signed permission. We may request verification of identity.
We will confirm receipt within 10 business days
We aim to respond within 45 days; if additional time is needed, we will notify you
We do not charge fees unless a request is excessive or repetitive. In that case, we’ll provide an estimate before proceeding.
Updates to this CCPA Policy
This policy may be updated due to changes in legislation, technology, or practices. Updates are effective upon posting. Please check this section regularly for any changes.
Questions & Contact Information
To access, correct, or delete your information, or for general questions or complaints, contact us at:
By email: Lynette.Briones@fora.travel
By phone: 213.770.1278